Featured Library Supplier

Every single time you talk to each customer it gives you a chance to strengthen your relationship with them.

We are an interactive voice messaging company; our technology is designed to send voice messages to large customer bases. We have a range of products that help you collect debt and overdue items, undertake marketing campaigns and gather data.

Our technology is designed to provide tailored solutions to suit your brand, your market and your needs and has consistently helped our customers save time and money, increase revenue and enhance customer relationships.

Talkingtech was formed in 1986 and now services a wide range of major mobile, telecommunications and utility companies all around the world. We have offices in Australia, New Zealand, North America and the UK.

We’ve re-written the book on how libraries and patrons communicate.

INTRODUCING i-tiva

i-tiva is Talkingtech’s automated interactive communication solution for libraries.

A connection to your patrons 24 hours a day, seven days a week and a personalised reminder to help them return overdue items; collect reserved items.

Imagine you have an employee that is unbelievably multi-skilled. They’re the most informative customer services person, the most organised assistant and are supremely efficient at maintaining your database. Now imagine they can perform thousands of tasks simultaneously all day and night, with a perfect attitude. i-tiva is that employee.

i-tiva CONNECT

Your patrons can stay more connected to you without having to talk to you every time they have a question. 24 hours a day, seven days a week……

i-tiva CONNECT can work for you by giving your patrons important information.

They can renew items, review reserved/held items and check loan status at a time that suits them. Every time they call, they’ll get the information they need at the time they need it. And your staff can spend their time more efficiently too!

i-tiva BOOKING

As well as having 24 hour access with i-tiva CONNECT, your patrons can now reserve a PC over the phone. They will have 24 hours a day, seven days a week access to book, review or cancel the use of a PC.

i-tiva BOOKING interacts with Envisionware, is an automated service and is a module of i-tiva CONNECT.

Please click here for a demonstration of i-tiva CONNECT.

i-tiva MESSAGE

This is an effective yet gentle way to remind patrons their books are overdue or their reservations/holds have arrived.

As soon as books become overdue i-tiva MESSAGE will call the patron and deliver a friendly reminder.

And the same applies when their reservations/holds arrive. Easy, efficient and a proven way to reduce costs – phone charges are up to 80-90% less than postage and stationery and the printing costs are also reduced. i-tiva MESSAGE also increases staff productivity and helps achieve quicker returns and collections.

i-tiva SMS

Our messaging technology now extends to the latest medium – texting. Billions of text messages are sent every day with the number set to increase even more! i-tiva SMS and i-tiva QuickText offers all the benefits of i-tiva MESSAGE using text technology. You can target your patrons with a technology they use all day, every day.

Please click here for a demonstration of i-tiva MESSAGE.

Talkingtech Ltd
1000 Heritage Center Circle
Round Rock, TX 78664

Phone: 800.631.0315
or 866.737.9013

www.talkingtech.com

sales@LATcorp.com