Item List

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

Build Better Working Relationships at Your Library

Mary Schaefer 

Building Your Library’s Capacity for Community-Led Planning

Audrey Barbakoff

Coach Your Library Employees to Improve Accountability

Mary Schaefer

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Crisis Leadership: A Three-Pronged Approach to Leading a Library in a Crisis

Jason Martin

Curious About Library Supervision?

Pat Wagner

Defusing Conflict Situations in the Library

Carrie Rogers-Whitehead

Don't Solve Everything! Build a Problem-Solving Team Instead

Catherine Hakala-Ausperk

Emotional Intelligence for Library Leaders

Jason Martin

Facilitating Big, Difficult Public Meetings

Pat Wagner

Financial Oversight Guidelines for Non-Financial Library Managers and Leaders

Pat Wagner

Going to Vision: How to Develop a Meaningful & Effective Vision for Your Library

Jamie LaRue

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

How to Break the Rules: Offering Great Customer Service to Everyone!

Pat Wagner

How to Create Your Dream Team: A Holistic Look at Library Personnel Management

Jamie LaRue

How to Design and Deliver Training Webinars that Exceed Expectations

Andrew Sanderbeck

How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S

Pat Wagner

How to Keep Library Projects on Track: Project Management for Everyone

Pat Wagner

Increasing Library Workplace Engagement and Satisfaction

Jason Martin

Intellectual Freedom and Social Justice

Jamie LaRue

Leading from the Middle: Managing Up and Down Simultaneously

Carrie Rogers-Whitehead

Leading with Confidence: Best Practices for New and Emerging Library Managers

Jennifer Blair

Leveraging Uncertainty to Achieve Success

George Needham

Librarian Evolution: Libraries Thrive When We Change

Gina Millsap

Library Ethics: Earning Trust and Respect During Difficult Times

Pat Wagner

Making Each Other Look Good: The Library Board and the Library Director

Jamie LaRue

Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Carrie Rogers-Whitehead

Positive Reinforcement: Motivation That Works for Library Workspaces

Pat Wagner

Quiet Leadership: Cultivate Your Identity as an Introverted, Quiet, or Reserved

Jennifer Blair

Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers

Pat Wagner

Reverse Strategic Planning: Evaluating A Team’s Workplace Productivity

Pat Wagner

Strategies for a Successful Directorship

Jamie LaRue

The Art of Delegation

Pat Wagner

Up or Out: Smarter Ways to Get Library Employees Back on Track

Jamie LaRue

User Experience Design: A Human Centered Approach to Designing Libraries

Jennifer Blair

When Libraries Make Serious Mistakes with Customers

Pat Wagner

Working with Your Teens, Pages and Students as Library Employees and Volunteers

Pat Wagner