Item List

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

September 22, 2022 , 2:00 - 3:00 PM Eastern

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Emotional Intelligence: Understanding Your and Others’ Emotions for Self-Awareness, Empathy, and Guidance

Jennifer Blair

March 16, 2023, 2:00 - 3:00 PM Eastern

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Empathic Design: Center Your Library with Empathy, Compassion, and Purpose

Jennifer Blair

February 16, 2023, 2:00 - 3:00 PM Eastern

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Mastering Uncomfortable Conversations With Library Visitors

Pat Wagner

October 20, 2022 , 2:00 - 3:00 PM Eastern

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Serving the Neurodiverse in Your Library

Carrie Rogers-Whitehead

May 4, 2023, 2:00 - 3:00 PM Eastern

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