Item List

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

Bully-proofing Your Library

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Dealing with Hostile and Potentially Dangerous Library Users

Pat Wagner

Defusing Conflict Situations in the Library

Carrie Rogers-Whitehead

Handling Misinformation and Conspiracy Theories at Your Library

Carrie Rogers-Whitehead

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

No, the Customer Isn’t Always Right

Andrew Sanderbeck

Online Safety: Cyberbullying, Privacy, Trends and More

Carrie Rogers-Whitehead

Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Carrie Rogers-Whitehead

Safe & Secure Libraries: Helping Staff Deal With Challenging Patrons

Steve Albrecht

Successfully Dealing with Toxic Behaviors in Your Library

Andrew Sanderbeck

The Gentle Art of Saying No to Others

Andrew Sanderbeck

Up or Out: Smarter Ways to Get Library Employees Back on Track

Jamie LaRue