Item List

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

Build Better Working Relationships at Your Library

Mary Schaefer 

Building Effective and Innovative Partnerships

Michele Stricker

Bully-proofing Your Library

Pat Wagner

Civility Goes Viral: A New Approach for a New Era

Valerie J. Gross, MM, MLS, JD

Coach Your Library Employees to Improve Accountability

Mary Schaefer

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Crisis Leadership: A Three-Pronged Approach to Leading a Library in a Crisis

Jason Martin

Curious About Library Supervision?

Pat Wagner

Dealing with Hostile and Potentially Dangerous Library Users

Pat Wagner

Defusing Conflict Situations in the Library

Carrie Rogers-Whitehead

Don't Solve Everything! Build a Problem-Solving Team Instead

Catherine Hakala-Ausperk

Effective Approaches to Working with Homeless Patrons

Jared Oates 

Emotional Intelligence for Library Leaders

Jason Martin

Facilitating Big, Difficult Public Meetings

Pat Wagner

Fostering a Culture of Creativity in Libraries

Megan Lotts

Handling Misinformation and Conspiracy Theories at Your Library

Carrie Rogers-Whitehead

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

How to Create Your Dream Team: A Holistic Look at Library Personnel Management

Jamie LaRue

How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S

Pat Wagner

How to Launch a Successful Library Newspaper Column

Jamie LaRue

Hybrid/Blended Learning: Combining the Best of Virtual and “In-Person” Education

Pat Wagner

Improve Your Negotiations for Career Advancement and Your Library’s Success

Kathy Dempsey 

Increasing Library Workplace Engagement and Satisfaction

Jason Martin

Intellectual Freedom and Social Justice

Jamie LaRue

Leading from the Middle: Managing Up and Down Simultaneously

Carrie Rogers-Whitehead

Leading with Confidence: Best Practices for New and Emerging Library Managers

Jennifer Blair

Making Each Other Look Good: The Library Board and the Library Director

Jamie LaRue

No, the Customer Isn’t Always Right

Andrew Sanderbeck

Outreach & Engagement for Unconventional Community Collaboration

Megan Lotts

Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Carrie Rogers-Whitehead

Positive Reinforcement: Motivation That Works for Library Workspaces

Pat Wagner

Quiet Leadership: Cultivate Your Identity as an Introverted, Quiet, or Reserved

Jennifer Blair

Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers

Pat Wagner

Reverse Strategic Planning: Evaluating A Team’s Workplace Productivity

Pat Wagner

Seven Elements of Successful Online Presentations

Pat Wagner

Social Media for Libraries and Archives

Tara Maharjan

Stress Management for Library Staff: Real Tools for Work and Life Balance

Steve Albrecht

Successfully Dealing with Toxic Behaviors in Your Library

Andrew Sanderbeck

Telling the Library Story to Increase Public Support

Jamie LaRue

The Gentle Art of Saying No to Others

Andrew Sanderbeck

The Quiet Approach for Serving Library Patrons

Andrew Sanderbeck

Transformational by Design: Serving Patrons at Every Life Stage

Jamie LaRue

Up or Out: Smarter Ways to Get Library Employees Back on Track

Jamie LaRue

When Libraries Make Serious Mistakes with Customers

Pat Wagner