In this workshop, we will learn how to manage challenging conversations with confidence. There are numerous reasons that people could be frustrated or angry in or around your library, and all staff members need to understand how to approach these potential situations. This workshop will offer effective strategies for maintaining your composure, managing disagreement or conflict, and fostering positive as well as supportive environments. Attendees will:
* Learn to develop communication confidence
* Learn basic de-escalation tips
* Develop effective communication skills for the library workplace
How You Can Handle Challenging Conversations
$25 per person for 4+registrations
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops and is a published author. As a communication expert, she is passionate about developing your communication power skills. From public speaking to professional storytelling to writing and editing services, and diversity, equity, and inclusion workshops, Dr. Stevie is passionate about the power of communication!
