Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Participants will learn:
• How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society
• Signs and examples of passive-aggressive behavior
• Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors
• What boundaries are and how they affect our behavior
• Role play examples to communicate more effectively
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators, and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents, and educators in digital citizenship. Carrie is a sought-after trainer, former TEDx speaker, adjunct instructor and loves to teach others.