User and access services is one of the most challenging departments to work in. Experiences can be demanding, not only because of patrons, but also because you need to find a balance between enforcing policies and providing good customer service. To be successful in circulation, access services, and operations requires user-centeredness: Focusing on the user’s perspective first, being equitable in providing user support, and being highly skilled, yet respectful and patient, with users’ ability levels. Challenges also include the perception that circulation is not as important as other departments. This webinar will teach you how to overcome challenges and how to strive to be the best in your role, even when others are not looking.
From this webinar, you will learn about:
* Addressing divisional challenges with professional development and advancement
* Developing staff to enforce policies and to recognize inequality
* Using a recipe for acknowledgement and validation
* Applying these principles for repeated success
Best Practices for Working in Circulation, Access Services, and Operations
$25 per person for 4+registrations
Jennifer Blair is the Head of User Services Librarian and Associate Professor at Azusa Pacific University (APU). Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and library science. Jennifer holds a B.A. in Graphic Design, an M.A in Educational Multimedia, and an M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students..
