Item List

Adults Just Wanna Have Fun: Innovative Adult Programming Ideas

Audrey Barbakoff

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

Brand Touchpoints: All the Stuff and All the Staff

Kathy Dempsey

Build Better Working Relationships at Your Library

Mary Schaefer 

Building Effective and Innovative Partnerships

Michele Stricker

Building Your Library’s Capacity for Community-Led Planning

Audrey Barbakoff

Bully-proofing Your Library

Pat Wagner

Business Reference and Outreach

Carrie Rogers-Whitehead 

Civility Goes Viral: A New Approach for a New Era

Valerie J. Gross, MM, MLS, JD

Coach Your Library Employees to Improve Accountability

Mary Schaefer

Collection Preservation: Intro to Environmental Damage to Materials

Jeremy Linden

Community-Led Strategic Planning and Organizational Change

Audrey Barbakoff

Community-Led Strategic Planning and Organizational Change

Audrey Barbakoff

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating Fundable Grant Proposals in Libraries

Bess de Farber

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Creating Your Library Facility Security Report: A Step-By-Step Guide

Steve Albrecht

Crisis Leadership: A Three-Pronged Approach to Leading a Library in a Crisis

Jason Martin

Curious About Library Supervision?

Pat Wagner

Dealing with Hostile and Potentially Dangerous Library Users

Pat Wagner

Defusing Conflict Situations in the Library

Carrie Rogers-Whitehead

Design for Libraries: Tools and Principles for Outstanding Library Promotions

Jennifer Blair

Digital Citizenship Programming in Libraries

Carrie Rogers-Whitehead

Don't Solve Everything! Build a Problem-Solving Team Instead

Catherine Hakala-Ausperk

Effective Approaches to Working with Homeless Patrons

Jared Oates 

Emotional Intelligence for Library Leaders

Jason Martin

Enhancing the Digital Experience for Library Patrons With Disabilities

Kara Zirkle

Everyday Leadership, Regardless of Your Job Title

Pat Wagner

Everyday Leadership, Regardless of Your Job Title

Pat Wagner

Exploring the Misinformation Landscape

Peter Adams

Facilitating Big, Difficult Public Meetings

Pat Wagner

Financial Oversight Guidelines for Non-Financial Library Managers and Leaders

Pat Wagner

Fostering a Culture of Creativity in Libraries

Megan Lotts

Get 40 Marketing Resources in 60 Minutes for Your Library

Kathy Dempsey

Going Viral: How To Use Misinformation To Teach News Literacy

Peter Adams

Going to Vision: How to Develop a Meaningful & Effective Vision for Your Library

Jamie LaRue

Handling Misinformation and Conspiracy Theories at Your Library

Carrie Rogers-Whitehead

Handling Misinformation and Conspiracy Theories at your Library

Carrie Rogers-Whitehead

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

Helping Your Library Rebound After a Crisis: New Tools in Disaster Response

Michele Stricker

How (and Why) to Do a Simple External Communications Audit

Kathy Dempsey

How (and Why) to do a Simple External Communications Audit at your Library

Kathy Dempsey

How Your Library Can Contribute to Community Resiliency After a Disaster

Michele Stricker

How to Break the Rules: Offering Great Customer Service to Everyone!

Pat Wagner

How to Create Your Dream Team: A Holistic Look at Library Personnel Management

Jamie LaRue

How to Design and Deliver Training Webinars that Exceed Expectations

Andrew Sanderbeck

How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S

Pat Wagner