Occupational stressors for frontline library staff include a high volume of interactions and a constant need to address and resolve issues, while often being unable to make authoritative decisions. Additionally, the job is repetitive and emotionally laborious. You may be micromanaged, with responsibilities that lead to conflict, with limited career advancement. Despite the challenges, the majority of the work is fulfilling. But at what point do challenges become too much? This webinar will discuss when the challenges need to be addressed, how to address them, and how to allow yourself to reset expectations.
From this webinar, you will learn:
• To identify when expectations are too high, too unrealistic, or too micromanaged
• To communicate and reinforce workplace expectations
• To set, enforce, and reinforce boundaries with patrons
• To develop a team mindset and implement a support system
Frontline Staff Reset: Tackling Resolution and Decision-Making Challenges
Jennifer Blair is the Head of User Services Librarian and Associate Professor at Azusa Pacific University (APU). Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and library science. Jennifer holds a B.A. in Graphic Design, an M.A in Educational Multimedia, and an M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
$49 per license, $25 if purchasing 4 or more
