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Transformational by Design: Serving Patrons at Every Life Stage

Libraries change lives. But it's mostly by accident. Suppose we got serious about assisting people through predictable life changes? For instance, from 0-4, human beings are learning language and story; by 4th grade, the focus shifts to reading for pleasure (and from pleasure, proficiency); the YA years are about the deeper stirrings of sexuality and identity; from high school through college, we look for support for formal education; afterwards we look for a job; we have children; we retool job skills; we deal with health issues; we deal with end of life. Libraries have always supported people in these periods. But we don't do so systematically, with prepared scripts that elevate an information transaction to a moment of profound personal discovery.


From this webinar, you will learn:

• To identify the key human life phases;

• To understand the essential needs of each phase; and

• To begin to develop a consistent approach to delivering more powerful service.


Audience: anyone working in the library.

Transformational by Design: Serving Patrons at Every Life Stage


$25 per person for 4+licenses

  • Jamie LaRue is the CEO of LaRue and Associates. Author of "The New Inquisition: Understanding and Managing Intellectual Freedom Challenges," Jamie was a public library director for many years, as well as a weekly newspaper columnist and cable TV host. From January of 2016 to November of 2018, he was director of the ALA's Office for Intellectual Freedom, and the Freedom to Read Foundation. He has written, spoken, and consulted extensively on intellectual freedom issues, leadership and organizational development, community engagement, and the future of libraries.

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