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No, the Customer Isn’t Always Right

Anyone who has ever served a customer has been told that “The Customer is Always Right.” Even though we know the customer isn’t always right (some lie, steal, manipulate, etc.), it is important to remember that “the customer is always the customer.” The question to consider: “Is this a customer we want in our library?”

 

As libraries continue to strive to deliver excellent customer service and experiences, they must remember to focus on the needs of the internal customer (their employees) too, because a library without great people is a loss to its campus and community.

 

This interactive and informative webinar for managers and supervisors at all types of libraries will focus on creating a library workspace experience that customers and employees will enjoy.

 

Participants will learn:

  • To Determine if a Customer is Worth Keeping
  • When to Fire a Customer
  • How to Focus on Attracting the “Right” Customers
  • Best Practices of Employee-First Companies
     

No, the Customer Isn’t Always Right

$49.00Price
  • Andrew Sanderbeck has been developing and conducting training seminars and web-based programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.

Announcing the 2025 Modern Library Awards Honorees

BETHESDA, Maryland (January 16, 2025) - LibraryWorks is pleased to announce the 2025 Modern Library Awards (MLA) honorees. The MLA is a review program designed to recognize products and services that help library managers enhance library performance and user experience. Honorees are selected by LibraryWorks webinar attendees and newsletter subscribers.

Learn more

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Library Resources

Professional Development

 

Timely, topical and interactive, LibraryWorks webinars are conducted by highly regarded professionals in the field and focus on leadership, management, evaluation, assessment, marketing, funding, and more to promote organizational success. ​​

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Collection Development

Books, Bytes & Beyond is a monthly showcase of new and noteworthy print and non-print releases, including books, periodicals, audio- and e-books, online resources, and video, for acquisitions and collection development librarians.

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Technology . Furnishings . Supplies

 

Each month, Library Products & Services News features best-in-class products for the library community--shelving, furniture, automation, equipment, supplies, and more.​

View current issue >

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