The Gentle Art of Saying No to Others
Research from the University of California in San Francisco shows that the more difficulty you have saying no, the more likely you are to experience stress, burnout, and even depression.
Saying no is a major challenge for many people. Is it for you? Consider these questions from a Psychology Today article:
• Do you take on extra work even though you don't have time for it?
• Do you feel guilty when a colleague or a friend asks for a favor and you can't help?
• Do you worry that you'll be judged negatively if you don't take on extra work?
• Do you worry that friends or colleagues will get mad at you if you tell them no?
• Do you feel a sense of pride when you're able to take on more commitments than anyone else even though you know you don't have the time to complete everything?
If you answered yes to one, some or all of the questions above or are looking for more strategies and verbiage on how to say no to others in your library without disappointing or offending, this interactive and informative webinar from LibraryWorks is for you!
Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.