Item List

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

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Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

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Dealing with Hostile and Potentially Dangerous Library Users (and Staff) Behavior

Pat Wagner

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Everyday Leadership, Regardless of Your Job Title

Pat Wagner

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Mastering Uncomfortable Conversations With Library Visitors

Pat Wagner

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Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers

Pat Wagner

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Reverse Strategic Planning: Evaluating a Team’s Workplace Productivity

Pat Wagner

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Spark! Little Things That Attract Library Users and Increase Circulation

Pat Wagner

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The Art of Delegation

Pat Wagner

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