Item List

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Adults Just Wanna Have Fun: Innovative Adult Programming Ideas

Audrey Barbakoff

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Programming

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

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Safety & Security, Difficult Conversations / Behaviors, Leadership, Management and Supervision, Communication Skills

Begin With One Step: How to Start Talking About DEI at Your Library

Maurice Coleman

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Leadership, Management and Supervision, Communication Skills

Brand Touchpoints: All the Stuff and All the Staff

Kathy Dempsey

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Marketing

Build Better Working Relationships at Your Library

Mary Schaefer

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Leadership, Management and Supervision, Communication Skills

Building Effective and Innovative Partnerships

Michele Stricker

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Communication Skills

Building Your Library’s Capacity for Community-Led Planning

Audrey Barbakoff

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Programming, Leadership, Management and Supervision

Bully-proofing Your Library

Pat Wagner

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Difficult Conversations / Behaviors, Communication Skills

Business Reference and Outreach

Carrie Rogers-Whitehead

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Marketing, Programming

Challenging Employee Conversations Without Fear

Audrey Barbakoff

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Management and Supervision, Leadership, Communication Skills

Civility Goes Viral: A New Approach for a New Era

Valerie J. Gross, MM, MLS, JD

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Communication Skills

Item List

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Adults Just Wanna Have Fun: Innovative Adult Programming Ideas

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Begin With One Step: How to Start Talking About DEI at Your Library

Brand Touchpoints: All the Stuff and All the Staff

Build Better Working Relationships at Your Library

Building Effective and Innovative Partnerships

Building Your Library’s Capacity for Community-Led Planning

Bully-proofing Your Library

Business Reference and Outreach

Challenging Employee Conversations Without Fear

Civility Goes Viral: A New Approach for a New Era

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