Item List

Bully-proofing Your Library

Pat Wagner

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Curious About Library Supervision?

Pat Wagner

Dealing with Hostile and Potentially Dangerous Library Users

Pat Wagner

Everyday Leadership, Regardless of Your Job Title

Pat Wagner

Everyday Leadership, Regardless of Your Job Title

Pat Wagner

Facilitating Big, Difficult Public Meetings

Pat Wagner

Financial Oversight Guidelines for Non-Financial Library Managers and Leaders

Pat Wagner

How to Break the Rules: Offering Great Customer Service to Everyone!

Pat Wagner