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Item List

Conflict in the Library: Managing, Surviving, and Even Thriving?!

Stevie Munz

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Customer Interaction Strategies: 3 Sides of Success

Maurice Coleman

Dealing With Hostile and Potentially Dangerous Library Users

Pat Wagner

Defusing Encounters With Angry Patrons at Your Library

Carrie Rogers-Whitehead

How to Break the Rules: Offering Great Customer Service to Everyone!

Pat Wagner

Library Signage: The Good, The Bad, and the Ugly

Curtis Rogers

Mental Health: How Libraries Can Empower Themselves to Respond

Jennifer Blair

Policies and Procedures: How They Manage You and Your Patrons

Jennifer Blair

Strategies for Outreach to Marginalized Populations

Kathy Dempsey

Tired of Hearing, “I didn’t know the library did that”? Here’s Your Fix!

Kathy Dempsey

Transformational by Design: Serving Patrons at Every Life Stage

Jamie LaRue

Serving the library community with professional development

and decision point resources

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