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Imagination Playground

Imagination Playground

Scannx

Scannx

Estey Shelving

Estey Shelving

Imagination Playground

Imagination Playground

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Item List

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Dealing With the Behaviors of Toxic People in Your Library

Andrew Sanderbeck

Dealing with Hostile and Potentially Dangerous Library Users

Pat Wagner

Defusing Conflict Situations in the Library

Carrie Rogers-Whitehead

Enhancing the Digital Experience for Library Patrons With Disabilities

Kara Zirkle

How to Break the Rules: Offering Great Customer Service to Everyone!

Pat Wagner

No, the Customer Isn’t Always Right

Andrew Sanderbeck

Policies and Procedures: How They Manage You and Your Patrons

Jennifer Blair

Strategies for Outreach to Marginalized Populations

Kathy Dempsey

Successfully Dealing with Toxic Behaviors in Your Library

Andrew Sanderbeck

The Quiet Approach for Serving Library Patrons

Andrew Sanderbeck

Tired of Hearing, “I didn’t know the library did that”? Here’s Your Fix!

Kathy Dempsey

Serving the library community with professional development

and decision point resources

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