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Item List

Bully-proofing Your Library

Pat Wagner

Conflict in the Library: Managing, Surviving, and Even Thriving?!

Stevie Munz

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating More Joy & Resilience in the Library

Sharon Morris

Dealing With Hostile and Potentially Dangerous Library Users

Pat Wagner

Defusing Encounters With Angry Patrons at Your Library

Carrie Rogers-Whitehead

Digital Citizenship Programming in Libraries

Carrie Rogers-Whitehead

Doing What Matters: Values in the Library

Sharon Morris

Emotional Intelligence: Understanding Your and Others’ Emotions for Self-Awareness

Jennifer Blair

Emotional Labor and Burnout—“I’m too tired to smile today.”

Stevie Munz

Empathic Design: Center Your Library with Empathy, Compassion, and Purpose

Jennifer Blair

Going Beyond "Fake it ‘til you make it”: Understanding Imposter Syndrome

Sharon Morris

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

Helping Serve the Neurodiverse in your Library Community

Carrie Rogers-Whitehead

How to Get the Most Out of Your Next Library Conference

Kathy Dempsey

Looking at the Glass Half Empty: The Positives of Negative Emotions

Carrie Rogers-Whitehead

Mastering Uncomfortable Conversations with Library Visitors

Pat Wagner

Mental Health: How Libraries Can Empower Themselves to Respond

Jennifer Blair

Nurturing Your Resilience to Avoid Burnout

Jennifer Blair

Online Safety: Cyberbullying, Privacy, Trends and More

Carrie Rogers-Whitehead

Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Carrie Rogers-Whitehead

Safe & Secure Libraries: Helping Staff Deal With Challenging Patrons

Steve Albrecht

Time Management for Library Staff

Carrie Rogers-Whitehead

Up or Out: Smarter Ways to Get Library Employees Back on Track, or End the Ride

Jamie LaRue

Workplace Politics: How Defining Roles Shape Inner Workings and How You Can
Still Make a Difference

Jennifer Blair

You Are Only Human: Retraining Your Busy Mindset to Focus on Library Needs

Jennifer Blair

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