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Item List

Bully-proofing Your Library

Pat Wagner

Community Care for Burned-Out Library Workers

Audrey Barbakoff

Conflict in the Library: Managing, Surviving, and Even Thriving?!

Stevie Munz

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating More Joy & Resilience in the Library

Sharon Morris

Dealing With Hostile and Potentially Dangerous Library Users

Pat Wagner

Digital Citizenship Programming in Libraries

Carrie Rogers

Doing What Matters: Values in the Library

Sharon Morris

Emotional Intelligence: Understanding Your and Others’ Emotions for Self-Awareness

Jennifer Blair

Emotional Labor and Burnout—“I’m too tired to smile today.”

Stevie Munz

Empathic Design: Center Your Library with Empathy, Compassion, and Purpose

Jennifer Blair

Facing Angry Patrons: De-Escalation and Communication Techniques + Policy Advice

Carrie Rogers

Going Beyond "Fake it ‘til you make it”: Understanding Imposter Syndrome

Sharon Morris

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

Healing Burnout: Incorporating Resilience to Refocus Stress and Workload Demands

Jennifer Blair

Helping Serve the Neurodiverse in your Library Community

Carrie Rogers

How to Get the Most Out of Your Next Library Conference

Kathy Dempsey

Looking at the Glass Half Empty: The Positives of Negative Emotions

Carrie Rogers

Mastering Uncomfortable Conversations with Library Visitors

Pat Wagner

Mental Health: How Libraries Can Empower Themselves to Respond

Jennifer Blair

Online Safety: Cyberbullying, Privacy, Trends and More

Carrie Rogers

Passive-Aggressive Behavior: Sources and Solutions for Libraries

Carrie Rogers

Safe & Secure Libraries: Helping Staff Deal With Challenging Patrons

Steve Albrecht

Time Management and Prioritization for Library Workers

Carrie Rogers

Up or Out: Smarter Ways to Get Library Employees Back on Track, or End the Ride

Jamie LaRue

Workplace Politics: How Defining Roles Shape Inner Workings and How You Can
Still Make a Difference

Jennifer Blair

You Are Only Human: Retraining Your Busy Mindset to Focus on Library Needs

Jennifer Blair

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