Item List

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

Begin With One Step: How to Start Talking About DEI at Your Library

Maurice Coleman

Build Better Working Relationships at Your Library

Mary Schaefer 

Building Effective and Innovative Partnerships

Michele Stricker

Bully-proofing Your Library

Pat Wagner

Challenging Employee Conversations Without Fear

Audrey Barbakoff

Civility Goes Viral: A New Approach for a New Era

Valerie J. Gross, MM, MLS, JD

Coach Your Library Employees to Improve Accountability

Mary Schaefer

Communicating With Elected Officials About Your Library

Carrie Rogers-Whitehead

Conflict in the Library: Managing, Surviving, and Even Thriving?!

Stevie Munz

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating More Joy & Resilience in the Library

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Crisis Leadership: A Three-Pronged Approach to Leading a Library in a Crisis

Jason Martin

Curious About Library Supervision?

Pat Wagner

Customer Interaction Strategies: 3 Sides of Success

Maurice Coleman

Dealing With Digital Distractions: Ideas and Recommendations for Libraries

Carrie Rogers-Whitehead

Dealing With Hostile and Potentially Dangerous Library Users

Pat Wagner

Dealing With the Behaviors of Toxic People in Your Library

Andrew Sanderbeck

Defusing Encounters With Angry Patrons at Your Library

Carrie Rogers-Whitehead

Denied! Why 90% of Grant Applications Don’t Get Funded

Bess de Farber

Don't Solve Everything! Build a Problem-Solving Team Instead

Catherine Hakala-Ausperk

Effective Approaches to Working with Homeless Patrons

Jared Oates 

Effective Stakeholder Communication Strategies for Special Librarians

Kathy Dempsey

Facilitating Big, Difficult Public Meetings

Pat Wagner

Fostering a Culture of Creativity in Libraries

Megan Lotts

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

Helping Serve the Neurodiverse in your Library Community

Carrie Rogers-Whitehead

How (and Why) to Do a Simple External Communications Audit

Kathy Dempsey

How to Craft and Utilize an Elevator Speech to Prove Your Library's Value

Kathy Dempsey

How to Create Your Dream Team: A Holistic Look at Library Personnel Management

Jamie LaRue

How to Give Presentations With Confidence

Kathy Dempsey

How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S

Pat Wagner

How to Launch a Successful Library Newspaper Column

Jamie LaRue

How to Win Over Peers and Influence People: The Art and Science of Marketing

Kathy Dempsey

Hybrid/Blended Learning: Combining the Best of Virtual and “In-Person” Education

Pat Wagner

Improv-ing at the Library: Using Improv Techniques to Improve Library Culture

Sharon Morris

Improve Your Negotiations for Career Advancement and Your Library’s Success

Kathy Dempsey 

Inclusive and Impactful: Reinventing Your Library’s Meeting Culture

Curtis Rogers

Increasing Library Workplace Engagement and Satisfaction

Jason Martin

Intellectual Freedom and Social Justice

Jamie LaRue

Leading With Confidence: Best Practices for New and Emerging Library Managers

Jennifer Blair

Leading from the Middle: Managing Up and Down

Carrie Rogers-Whitehead

Making Changes That Stick

Audrey Barbakoff

Making Each Other Look Good: The Library Board and the Library Director

Jamie LaRue

Mastering Uncomfortable Conversations with Library Visitors

Pat Wagner

Mental Health: How Libraries Can Empower Themselves to Respond

Jennifer Blair

No Buy-In or Budget for Marketing? Here Are 20 Things You Can Do to Change That!

Kathy Dempsey

No, the Customer Isn’t Always Right

Andrew Sanderbeck

Outreach & Engagement for Unconventional Community Collaboration

Megan Lotts

Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Carrie Rogers-Whitehead

Play Offense, Not Defense: Have Soundbites Ready for Tough Situations

Kathy Dempsey

Positive Reinforcement: Motivation That Works for Library Workspaces

Pat Wagner

Quiet Leadership: Cultivate Your Identity as an Introverted, Quiet, or Reserved

Jennifer Blair

Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers

Pat Wagner

Reverse Strategic Planning: Evaluating A Team’s Workplace Productivity

Pat Wagner

Seven Elements of Successful Online Presentations

Pat Wagner

Social Media for Libraries and Archives

Tara Maharjan

Strategies for Outreach to Marginalized Populations

Kathy Dempsey

Stress Management for Library Staff: Real Tools for Work and Life Balance

Steve Albrecht

Successfully Dealing with Toxic Behaviors in Your Library

Andrew Sanderbeck

Telling the Library Story to Increase Public Support

Jamie LaRue

The Gentle Art of Saying No to Others

Andrew Sanderbeck

The Quiet Approach for Serving Library Patrons

Andrew Sanderbeck

Transformational by Design: Serving Patrons at Every Life Stage

Jamie LaRue

Up or Out: Smarter Ways to Get Library Employees Back on Track, or End the Ride

Jamie LaRue

Use Strategic Communication to Influence Your Library’s Stakeholders

Kathy Dempsey

When Libraries Make Serious Mistakes with Customers

Pat Wagner

Workplace Politics: How Defining Roles Shape Inner Workings and How You Can
Still Make a Difference

Jennifer Blair

Yikes! Communication Apprehension is Everywhere! Navigating Leadership and Work

Stevie Munz